Delta Oaks Group

Accepting Resumes for Future Openings:

Employee Relations Specialist

Location

Raleigh, NC

Type

Full Time

Summary

Delta Oaks Group is seeking a candidate to facilitate employee relations for our field-based inspection personnel through the betterment of company culture, operational practices, and employee integration. The position will be a part of the Human Resources department, reporting directly to a Managing Partner.  The candidate will be tasked with creating and maintaining an equitable balance between office and field personnel, including but not limited to verification of training, ensuring departmental processes are executed, performance/behavior expectations are communicated and company culture is successfully upheld in accordance with Delta Oaks Group policies, vision and mission. Reporting directly to a Managing Partner, this position will be empowered with the opportunity to enact and influence change where necessary.  The candidate will be asked to work seamlessly with managers overseeing the communication of technical processes between the office and field personnel.  They will have oversight over the day-to-day production of the field personnel to provide essential support by thoroughly and objectively assessing situations as they arise to provide guidance, offer solutions and resolve any conflicts in accordance with the policies and mission of Delta Oaks Group. 

Positional Responsibilities

The Employee Relations Specialist (ERS) provides strategic and tactical employee relations consultation and support as it relates to the Inspections Department and the field personnel, working in conjunction with the Inspection Engineering Manager to provide oversight of communication, oversight of field protocols and oversight of production progress. 

This role is responsible for facilitating and improving the employee relations of our field-based inspection personnel on such matters as performance management, performance development and/or improvement plans, disciplinary actions, retention, and adherence to organizational, HR and departmental policies and procedures through upholding the mission and values of Delta Oaks Group as it relates to its company culture.  The ERS will report directly to a managing partner to ensure fair and consistent compliance with the organization’s policies, practices and procedures as it relates to the field personnel and the Inspections Department.   

In addition, they will counsel field personnel and supervisors regarding a variety of employee relations issues, complaints and concerns, advising supervisors on disciplinary actions and management.  The ERS will listen and respond to field personnel seeking relief from what they perceive as unfair treatment or other workplace conflicts.  The ERS will assist in the coordination of complaint investigations: receiving complaints, interviewing field personnel and supervisors to determine validity of complaints while providing the best course of action for resolution of complaints and concerns.  This role will ensure a consistent open line of communication is maintained between the office and field personnel at all times.  

To be successful, the selected individual will be required to develop an in-depth understanding of department processes, production/behavior expectations, and revenue goals as it relates to the Inspections Department. The Employee Relations Specialist will be responsible for blending the operational and production objectives while consistently upholding company culture through consistent and impartial communication practices. The ERS will monitor all communications between the office and field personnel.  They will evaluate department expectations and practices from the employees’ point of view while balancing the best interest of Delta Oaks Group.  Although “separated” from direct daily production and technical oversight, this individual must demonstrate the ability to view situations objectively from a production and revenue standpoint while also managing field personnel concerns, displaying judicious compassion with prompt communication and resolution regarding those concerns.

The Employee Relations Specialist will be a hybrid of human resources and operations that focuses on the cultural aspects of field personnel management while having operational visibility to production expectations, the achievement of those expectations, and the feasibility of achieving established production goals.  The position will track/monitor operational processes and ensure those protocols implemented are consistently carried out to establish synchronization to assist in preventing conflict between field and office personnel. The individual must also utilize department production data progress, knowledge of production goals, and feedback from field personnel to coordinate with human resources, company management, technical leaders, and operational leaders to implement new policies, adjust existing policies, while continually working to develop, evaluate and revise procedures and department and company policies that work to incentivize employee performance in accordance with Delta Oaks Group mission and culture.

Duties

  • Internal Communication (Communication Lead)

    • Determine needed improvements

    • Provide positive reinforcement

    • Provide performance feedback

    • Change management

  • Conflict Resolution

  • Oversight of Field Employee Protocol Implementation

  • Production Monitoring (Field Portion of Production)

  • Oversight of All Office/Field Communication

  • Employee Grievances

  • Time Off/Special Requests

  • Timecard/Expenses

  • Compile/Review/Validate Expense Reports

  • Coordinate Field Social Events/Company Integration

Additional Duties to be performed in conjunction with Inspection Engineering Manager

  • Potential Employee Interviews (final)

  • Assist in Inspection Department recruiting

  • Performance Management (i.e. Corrective Actions and PIPs)

  • Performance Reviews

  • Promotions

  • Scheduling – Review for Feasibility

  • Labor Assessments.

Computer Software Experience

  • Knowledge of Microsoft Office, particularly Word and Excel are required

Experience/Minimum Requirements

  • One (1) to three (3) years of experience in the telecommunications inspection field is preferred

  • One (1) to three (3) years of experience in a similar project coordinator, project management, HR specialist position is required

  • Demonstrated ability to communicate effectively with co-workers, contractors, clients or their representatives

  • Excellent interpersonal, counseling, and negotiation skills

  • Strong analytical and problem-solving skills

  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

  • Knowledge of Equal Employment Opportunity and affirmative action requirements.

  • Ability to work with tight deadlines

  • Demonstrated understanding of project management concepts

  • Knowledge of file management, transcription, and other administrative procedures

Culture

Delta Oaks Group is founded on the principle of delivering unparalleled client service and providing its employees an exceptional work environment. We strongly believe that these two principles are not separable and are only accomplished through hard work, honesty, and treating others with respect. We are seeking individuals that share those same values.

Educational Requirements

Associates (2-year) degree is required. A Bachelor’s degree in business, administrative, or related scientific field is strongly preferred.

Travel

Less than 10% travel will be required for this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.deltaoaksgroup.com

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